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Home · Customer Service · Frequently Asked Questions

Frequently Asked Questions


Most Popular Questions


Q. How long does it take before my order is shipped?

A. View our shipping information here. Need your personalized order quickly? We can expedite the production time on your order to guarantee shipment in 1-2 business days. The charge to do that is $10 per item, up to a maximum of $40. Please contact Customer Service at 800-821-7011 to request expedited production.


Q. Can I change the color of an invitation?

A. Many of our invitations include the option to change the color for part, if not all of the design. Colored ink is available on all invitations and can be viewed when you begin personalizing online. Invitations that are tagged as having more color options often give you the ability to change not only the wording, but the design as well! View all of our ink colors here.


Q. I have my own wording I’d like to use on my invitation. Can I use that instead of choosing your verses?

A. Absolutely! The majority of our invitations can be personalized using any wording you'd like. For no extra charge, we'll print your original wording on your invitations. If you have questions about invitation wordings, verses or formats, email us or call our Customer Service department at 800-821-7011and our wedding experts will be there with the answers you need.


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Processing and Shipping


Q. Can I make changes to my order after I’ve submitted it?

A. We will make every effort to make changes on your order if you request them. Because of our fast turnaround time, however, we cannot guarantee that we will be able to catch the order before it is printed. We suggest you make sure your order is correct before you place it. NOTE: A $10.00 fee will be applied for changes and/or cancellations. If your order is already in production, you will be charged in proportion to the work already completed.


Q. Can I place my order over the phone?

A. Absolutely! Call us at 800-821-7011 and we’d be happy to assist you.


Q. I am in a RUSH! How can I receive my order faster?

A. We can ship your order out the NEXT BUSINESS DAY! Please call our Customer Service department at 800-821-7011 and ask how to expedite your order.


Q. What are your shipping options and how much do they cost?

A. View our shipping information here.


Q. Where's my order?

A. Once you receive an order confirmation email, you can check your order status using your order number and zip code.


Q. How will I know when my order has shipped?

A. You'll receive a shipping confirmation email once your order is on its way to you! You'll receive a tracking number so you can track your order as well.


Q. Do you ship internationally?

A. Outside of the United States, we ship to Puerto Rico, Canada, and the United Kingdom.
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Q. Do you ship to FPO & APO addresses?

A. We do! Orders shipping to APO, FPO or P.O. box addresses can only be shipped through the U.S. Postal Service. These orders will ship parcel post.


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Personalizing Your Invitations


Q. Can I save my personalization and come back later to finish it?

A. Yes! We recommend creating an account to ensure your changes are saved and accessible from any device (including mobile and tablets).


Q. How can I find my saved items?

A. In order to use the Saved Items feature, you'll need to "Sign In" to an existing account or create a new account. Once you have signed in, start shopping! You'll see a plus sign symbol and "Save this item" below all product thumbnail images on our category pages. You'll also see "Save this item" below the pricing grid in an item's product details page. To see your list of saved items, click on "My Account" in the upper right corner and then click on "My Saved Items." You will then see a list of your saved items. You can personalize them, remove them from the list or add them to your cart.


Q. Do you print invitations in languages other than English?

A. Yes. We can print your wording in any language that uses the English alphabet. There is an additional charge of $10.00 for invitations and enclosure cards. Please be sure to add a neatly typed note in the special instructions field (click the Add Special Instructions link found underneath the Help Me link in the personalization process or in the shopping cart) listing the additional wording you want, making sure of capitalizations, spellings and punctuation.

We will print exactly what you send to us in the typestyle you choose. If the language you are using to print your invitations does not use the English alphabet, please send a print-ready copy and your order number to service@AnnsBridalBargains.com. We will then transfer this copy to a plate and print your invitations.

Tip: We recommend you order a proof for items that cannot be viewed using our personalization tool. To order a proof simply mark the check box labeled "Include a Proof for $15.00" next to the corresponding item in your shopping cart.


Q. How do I add special characters, underline, italicize, bold or align my wording?

A. Referencing the list below, type the characters found next to the special command you would like to apply.

For example:
To add a bullet type \b\
To bold your name, type <O2>YOURNAME<O0>


Special Character/Alignment
Question Down \?\
Dagger \d\
Bullet \b\
Underline <U>Your Text<U0>
Italics <I20>Your Text<I0>
Bold <O2>Your Text<O0>
Align Right <QR>
Align Left <QL>
Align Center <QC>
Roman Numerals
I \I\
V \V\
X \X\
   
   
   
   
   
   
 

If the preview doesn’t appear as desired, please give us your printing instructions via the Add Special Instructions link next to the item in your shopping cart.


Q. How do I apply accent marks to my wording?

A. Referencing the list below, type the characters found next to the accent command you would like to apply.

For example:
To apply an accent to the "e" in fiancé, you would type: fianc\’e\


Accent Marks
Acute á \’a\
Acute Á \’A\
Acute é \’e\
Acute É \’E\
Acute í \’i\
Acute Í \’I\
Acute ó \’o\
Acute Ó \’O\
Acute ú \’u\
Acute Ú \’U\
Acute ý \’y\
Acute Ý \’Y\
Accent Marks
Grave à \`a\
Grave À \`A\
Grave è \`e\
Grave È \`E\
Grave ì \`i\
Grave Ì \`I\
Grave ò \`o\
Grave Ò \`O\
Grave ù \`u\
Grave Ù \`U\
   
   
Accent Marks
Tilde ã \˜a\
Tilde à \˜A\
Tilde ñ \˜n\
Tilde Ñ \˜N\
Tilde õ \˜o\
Tilde Õ \˜O\
   
   
   
   
   
   
 

If the preview doesn’t appear as desired, please give us your printing instructions via the Add Special Instructions link next to the item in your shopping cart.


Q. What is corner copy?

A. Some couples will choose to include information in the lower left corner of their invitation. This could be reception, respond or dress-code information. Corner copy is at the bottom and off center to the left or right, depending on your design.


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Our Products


Q. What kind of cardstock do you offer?

A. Because we offer such a wide range of invitation styles, we also have a wide range of cardstocks. Please refer to the item details on each invitation to learn more about the type of cardstock it is printed on. Our Affordably Engraved Collection and the majority of our Digitally Printed invitations and enclosure cards let you choose what kind of paper you would like us to print on. View the options here.


Q. What’s the difference between white & ecru paper?

A. Invitations are often printed on white paper because the crisp, bright white color is a great foundation for creating a design that stands out. However, the cream color of ecru paper lends a soft, elegant look to any invitation.


Q. Is it possible to change the size and/or color of the invitations you show?

A. Usually the invitations shown on our website are available only as shown. But you can still make the invitation uniquely you by selecting your lettering style, ink color, monograms or design choices. In some cases, there are exceptions to the "As Shown" option. If you are interested in finding out about a specific invitation, please e-mail us at: service@AnnsBridalBargains.com or call toll-free 800-821-7011 to speak with a Customer Service representative.


Q. Can I customize my invitation with my own artwork?

A. We can print your artwork on some of our invitations for a charge of $10.00. If the invitation has a preprinted design or verse, it may not be possible to change it. Also, there may be additional charges, depending upon the setup of your invitation. For complete information on the invitation you have chosen, please e-mail us at: service@AnnsBridalBargains.com or call toll-free 800-821-7011 to speak with a Customer Service representative.


Q. Can I have our picture printed on my invitation?

A. Some of our invitations allow for a photo to be printed without an additional charge. It may also be possible for us to print a black-and-white photo on certain invitations. The charge for printing a photo is $25.00. Depending upon the invitation and setup you choose, there may be additional charges. To discuss pricing, please e-mail us at: service@AnnsBridalBargains.com or call toll-free 800-821-7011.


Q. Is it possible to order invitations and accessories blank?

A. Yes, you can order your invitations, enclosures, and accessories as blank stock on the website. Some of these items may have a price listing for blank stock. If not, please call Customer Service at 800-821-7011 and you will receive a 10% discount off the listed printed price. Please note: some invitations cannot be printed on by a non-commercial printer.


Q. Can I order samples before I purchase?

A. Yes, we offer samples on all of our invitations and save the dates. To order a sample, simply find an invitation you love, add it to your cart and complete your checkout. Shipping is free! View more details here.


Q. Can I order an invitation proof?

A. Digital proofs are available during the checkout process for a charge, which means a digital rendering of your invitation will be emailed to you for your approval prior to printing. Please note: this order will be placed on hold until we receive your approval of the proof. Once approved, your order will be processed.


Q. Can you assemble my invitations for me?

A. Yes, we can! If you're interested in assembly, please contact Customer Service at 800-821-7011 to speak to a representative about assembly charges for your invitation.


Q. Can I have any color lined inner envelope with my invitation?

A. Lined inner envelopes are available in a variety of colors for invitations including double envelopes. Each invitation has its own set of colors as made available by the manufacturer of that invitation.


Q. How can I easily ensure the safe delivery of my wedding invitations?

A. To save time addressing and maintain the elegant look of your wedding stationery, let Ann's print your return address for you. Return address printing is included at no additional charge on seal and send invitations. Ann's also offers an addressing service for your guests' addresses. Please contact Customer Service for pricing by emailing service@AnnsBridalBargains.com or calling 800-821-7011.


Q. Will you address my envelopes for me?

A. Yes, we can professionally print your envelopes with your recipients' names and addresses. It's easy! Simply begin personalizing your invitation online then follow the simple steps on the Envelope Options page. You can choose your font, color and quickly upload your guest list in an Excel (.xls) or comma separated value file (.csv) to our site. You can even preview the way each envelope will print! View more details here.


Q. Do you have wedding websites that match my invitation?

A. Yes! We've partnered with Wedding Wire to offer free wedding websites that match our most popular invitations. Find them here.


Q. Will you stamp and mail my invitations for me?

A. Sorry, we currently do not offer this service.


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Etiquette and Advice


Q. How many invitations should I order?

A. We suggest that you have your guest list finalized before you place your invitation order. Then you will know how many invitations you will need and not have to guess at the number. Be sure to order invitations for the wedding party as well as for keepsakes. We also suggest you order an extra 25 to help you avoid costly reorders, which start over at the original price.


Q. How do I word my wedding invitation?

A. The wedding verse you choose is determined by who is hosting your wedding. Once you begin personalizing your invitation online, you'll be able to choose from a wide range of verse options. Often, family situations determine how your invitation should be worded.


Q. What are inner envelopes and how do I use them?

A. Unlined inner envelopes and blank outer envelopes are included FREE with all Ann's Bridal Bargains wedding invitations, unless noted in the item description. Inner envelopes should be addressed with the names of all guests included in the invitation.


Q. How many napkins should I order?

A. For wedding celebrations, it's typical to order two cocktail napkins and two dinner napkins per guest. However, the number of wedding napkins needed may change depending on the style of celebration. For example, a cocktail and hors d'ouevre reception would need four cocktail napkins per guest. A plated meal with cloth napkins would only need two cocktail napkins per guest. For all other celebrations, it's best to order two cocktail napkins per guest. We even suggest ordering three per guest if the celebration involves a fair amount of food and beverages.


Q. How many wedding programs should I order?

A. To determine how many programs you need, count up exactly how many guests will attend. Order one program for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself.


Q. When should I send my wedding invitations?

A. We suggest sending wedding invitations out 6-8 weeks before your wedding. Be sure to request that your guests have their rsvp back to you by at least 2 weeks prior to your wedding or several days before your caterer needs a final head count (whichever comes first). Is your wedding over a holiday weekend or are you having a destination wedding? Be considerate and send your invitations 12-15 weeks prior to your big day! Since invitations should be sent 6-8 weeks before the wedding, we recommend ordering at least 10-12 weeks prior. For holiday and destination weddings, we recommend ordering at least 17-19 weeks prior.


Q. When should I send my save the dates?

A. Six months before your wedding is a good rule of thumb when sending out save the dates. If your wedding is over a holiday weekend or if you're having a destination wedding, we suggest sending your Save the Date 9-11 months prior to give your guests time to book travel and accommodations.


Q. How do I invite only a few guests to our wedding ceremony but many to our reception?

A. Send everyone an invitation printed with such wording as: "Mr. and Mrs. Jacob R. Jones request the pleasure of your company at a reception in honour of the marriage of their daughter Brenda to Mr. Peter L. Hansen date, time, place…" For those few you’d like to invite to the wedding ceremony, enclose what we normally call a "reception" card printed with the ceremony information: "The honour of your presence is requested at the ceremony date, time, place…"


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General


Q. What is your return policy?

A. Every order from us is fully backed by our outstanding reputation and promise of 100% satisfaction. If you are not completely satisfied with any non-personalized product you purchased from Ann's due to a defect or craftsmanship, simply return the merchandise within 30 days to receive a replacement or full cash refund. Personalized products may not be returned unless the error was ours.


To further ensure that your invitations are flawless, use our online proofing feature to view a proof of your invitation BEFORE you order; your order will be printed exactly as you submit it to us. If at any time you have questions, our friendly and knowledgeable customer service representatives will be more than happy to assist you. These are just a few of the ways that we make sure you're thrilled with your order!


Q. What types of payments do you accept?

A. We accept Visa, Mastercard, American Express and Discover.


Q. How long will my order remain in my shopping cart?

A. Your order will remain in your cart for 180 days.


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Photo Questions


Q. What photo formats do you recommend?

A. You may currently upload photos in the following formats: PDF, EPS, TIFF, AI, BMP and JPG.


Q. What does it mean when my photo is below the minimum requirements?

A. We want you to be happy with the way your photo looks on your invitation or save the date which is why a warning will appear if your photo will print grainy or pixilated. If you receive this warning, we suggest using the original, unedited version of your photo. Black and white images should have a resolution of 600 dpi (dots per inch) or higher. All other images should have a resolution of 300 dpi or higher.


Q. How can I increase the DPI on my photos?

A. To increase the dpi on your photo, it will need to be rescanned or re-saved to your computer making sure that your properties setting is at least 300 dpi on the resolution and the dimensions are at least 1500 x 2100 pixels to create the best image.


Q. Is there a size limit on photos?

A. Yes, the size limit is 10MB per photo.


Q. Will you edit my photos?

A. If you have questions on how to enhance the quality of your photo or increase the dpi, please contact a Customer Service Representative at 800-821-7011. Also, please make sure the preview is acceptable to you as this is how your order will be printed.


Q. How long will my photo remain in my account?

A. Uploaded photos can be stored for up to 6 months. After 6 months, photo(s) are automatically removed from the account.


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