Evening Glow - Seal and Send Invitation

I am a bride on a budget so when I found this site, I was thrilled. I instantly found the perfect one. I ordered them and a couple days later I get a random facebook message from a stranger. She tells me she thinks she received MY invitations instead of her own. She sent a picture and lo and behold, she did. She called customer service the next day and asked if they wanted to pay for us to ship them to each other or what. Lady said no and informed her sometimes they mix up 3 orders at once. It doesn't take much intelligence to double check or make sure the mailing address and name on the invitations match. Anyway, they sent her invites out again and told her to trash mine. I did end up getting the other bride's. When I called to get mine sent back out, the lady chuckled and said that wasn't good. What should have been around a week ended up being longer. This should not have happened. Nor should it have been taken so casually. There was no offer of a refund for our trouble, even a partial refund. There was no offer of anything extra. Even a dozen generic thank you cards would have made us a little happier. Fortunately I planned in advance so my wedding wasn't affected by this but other brides do not always plan this far out. Long story short, if I had to order invites again, I wouldn't do it here, despite them being cute.

Reply from Customer Service:
Dear Ann's Bridal Bargains Customer,
We apologize for the trouble you experienced. We strive to provide our customers with the best customer service and are disappointed to hear we failed. We thank you for your feedback and will be taking the appropriate steps to ensure this doesn't happen again

Best Wishes,
The Team at Ann's Bridal Bargains

Didn’t have a lot of money to spend on invitations. These were amazing. Easy to fill out making it one less thing to do before my wedding. Less stress and inexpensive.

Great quality for a low price. Very pleased.

I loved the design of these invitations- both the print and the foldable style. After the standard paper in the sample order felt a little insubstantial, I upgraded to the heavy matte. The invitations arrived less than a week after I ordered, and look fantastic. Best of all, I realized after placing my order on a holiday weekend that I had made an error in the wording. I contacted Ann's via the chat feature a few days later, on the next business day. Laura was super helpful and after confirming the order hadn't gone to print yet, she corrected my mistake, and within 15 minutes sent me a free digital proof to confirm before the invitations went to print. Great product, fabulous customer service, and the price can't be beat.

I am incredibly impressed with my Evening Glow seal-and-sends!!! First of all, the concept of a seal-and-send wedding invite is genius!! With this style of invitation there is no need for an envelope and the response card detaches for guests to mail back. These invitations are beautiful and turned out exactly as I had hoped. I just placed the order on May 13th and I received the invitations in the mail yesterday, May 18th; that's fast considering I only selected standard shipping. I'm pleased with how quickly my order was processed!!! I took advantage of a discount coupon code that was available for Mother's Day that gave me 30% off my order total!! Because of this coupon code I was able to upgrade to the shimmer paper, as another reviewer suggested, and I highly recommend doing this. The shimmer paper gives the invitations a soft, elegant touch. I would recommend Ann's Bridal Bargains to any bride regardless of their budget!