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Frequently Asked Questions

Most Popular Questions

Q. How long does it take before my order is shipped?

A. View our shipping information here. Need your personalized order quickly? We may be able to expedite the production time on your order for a fee of $10 - $40 per item depending on the product. Please contact Customer Service at 800-821-7011 to request expedited production.

Q. Can I change the color of an invitation?

A. Many of our invitations include the option to change the color for part if not all of the design. Colored ink is available on all invitations and can be viewed when you begin personalizing. Invitations that are tagged as having more color options often give you the ability to change not only the wording, but the design as well!

Q. I have my own wording I’d like to use on my invitation. Can I use that instead of choosing your verses?

A. Absolutely! The majority of our invitations can be personalized using any wording you'd like. For no extra charge, we'll print your original wording on your invitations. If you have questions about invitation wordings, verses or formats, email our customer service team at service@AnnsBridalBargains.com or call us at 800-821-7011 and our friendly representatives will be there with the answers you need.

Processing and Shipping

Q. What are your shipping options and how much do they cost?

A. View our shipping information here.

Q. I am in a RUSH! How can I receive my order faster?

A. We may be able to expedite the production time on your order for a fee of $10 - $40 per item depending on the product. Please contact Customer Service at 800-821-7011 to request expedited production. Want quick shipping? We have several shipping methods including Standard Ground, 3-Day, 2-Day and Overnight.

Q. Can I make changes to my order after I’ve submitted it?

A. We will make every effort to catch your order in time to make your requested changes, however our fast turnaround time can make this difficult so we cannot guarantee your changes will be made after the order is submitted. A $10.00 fee will be applied for changes and/or cancellations. If your order is already in production, you will be charged in proportion to the work already completed.

Q. Can I place my order over the phone?

A. Absolutely! Call us at 800-821-7011 and we’d be happy to assist you.

Q. Where’s my order?

A. You will receive an order confirmation email to verify your order has been submitted. You will then receive a shipping confirmation email once your order has shipped. You may use the tracking number listed in your shipping confirmation email to track your order.

Q. Do you ship internationally?

A. Outside of the United States, we ship to Puerto Rico, Canada and the United Kingdom. Want to ship to another country? With help from MyUS.com, Ann's can offer international shipping. Just get your own MyUS.com address in America. With that address, MyUS.com is able to receive your order, repackage and forward to you. Shop and order online using your MyUS.com address, receive your package anywhere in the world and enjoy great savings and shopping. Personal shoppers are also available. Visit MyUS.com now to learn more.

Q. Do you ship to FPO & APO addresses?

A. We do! Orders shipping to APO, FPO or P.O. box addresses can only be shipped through the U.S. Postal Service.

Personalizing Your Invitations

Q. Can I save my personalization and come back later to finish it?

A. Yes! You’ll need to create an account to ensure your changes are saved and accessible from any device (including mobile and tablets). To save an item while you’re personalizing, click on the Save for Later button in the upper right corner of your screen. If an item is in your Cart, it will automatically be saved to your account’s Saved Projects.

Q. How can I find items I’ve personalized and saved?

A. To see your saved items, sign into your account and navigate to the My Saved Projects link.

Q. Do you print invitations in languages other than English?

A. Yes! You can personalize with any language using the English alphabet in our online personalization tool. Need help using a language that does not use the English alphabet? Call us at 800-821-7011 and we’d be happy to assist you.

Q. How do I add special characters, underline, italicize, bold or align my wording?

A. Referencing the list below, type the characters found next to the special command you would like to apply.

For example:
To add a bullet type \b\
To bold your name, type <O2>YOURNAME<O0>

Special Character/Alignment
Question Down \?\
Dagger \d\
Bullet \b\
Underline <U>Your Text<U0>
Italics <I20>Your Text<I0>
Bold <O2>Your Text<O0>
Align Right <QR>
Align Left <QL>
Align Center <QC>
Roman Numerals
I \I\
V \V\
X \X\

If the preview doesn’t appear as desired, please give us your printing instructions via the Add Design Request link located below the fields with your wording when personalizing your item.

Q. How do I apply accent marks to my wording?

A. Referencing the list below, type the characters found next to the accent command you would like to apply.

For example:
To apply an accent to the "e" in fiancé, you would type: fianc\’e\

Accent Marks
Acute á \’a\
Acute Á \’A\
Acute é \’e\
Acute É \’E\
Acute í \’i\
Acute Í \’I\
Acute ó \’o\
Acute Ó \’O\
Acute ú \’u\
Acute Ú \’U\
Acute ý \’y\
Acute Ý \’Y\
Accent Marks
Grave à \`a\
Grave À \`A\
Grave è \`e\
Grave È \`E\
Grave ì \`i\
Grave Ì \`I\
Grave ò \`o\
Grave Ò \`O\
Grave ù \`u\
Grave Ù \`U\
Accent Marks
Tilde ã \˜a\
Tilde à \˜A\
Tilde ñ \˜n\
Tilde Ñ \˜N\
Tilde õ \˜o\
Tilde Õ \˜O\

If the preview doesn’t appear as desired, please give us your printing instructions via the Add Design Request link located below the fields with your wording when personalizing your item.

Q. What is corner copy?

Some couples will choose to include information in the lower left or right corner of their invitation. This could be reception, respond or dress code information. Corner copy appears in the bottom left or right corner depending on your design.

Our Products

Q. What kind of paper do you offer?

A. Because we offer such a wide range of invitation styles, we also have a wide range of paper. Please refer to the Description and Details for each item to learn more about the paper used. Many of our invitations and enclosure cards let you choose what kind of paper you would like us to print on. View the options here.

Q. What’s the difference between white & ecru paper?

A. Invitations are often printed on white paper because the crisp, bright white color is a great foundation for creating a design that stands out. However, the cream color of ecru paper lends a soft, elegant look to any invitation.

Q. Is it possible to change the size and/or color of the invitations you show?

A. Usually the invitations shown on our website are available only as shown but you can still make the invitation uniquely you by selecting your fonts, ink colors and wording. There are some exceptions to the "As Shown" option. If you are interested in finding out about a specific invitation, please e-mail us at service@AnnsBridalBargains.com or call toll-free 800-821-7011 to speak with a Customer Service representative.

Q. Can I customize my invitation with my own artwork?

A. We would be happy to assist you with this. Please contact Customer Service by emailing service@AnnsBridalBargains.com or calling toll-free 800-821-7011 to speak with a representative.

Q. Can I have our picture printed on my invitation?

A. We offer a large selection of photo invitations for you to choose from but if you find an invitation you like and it doesn’t feature a photo, you may call Customer Service to see if adding a photo is possible for an additional fee. Please e-mail us at service@AnnsBridalBargains.com or call 800-821-7011 to speak to a representative.

Q. Can I order samples before I purchase?

A. Yes, we offer samples on all of our invitations and save the dates. To order a sample, simply find an invitation you love, click order sample and complete your checkout. View more details here.

Q. Can I order an invitation proof?

A. Digital proofs are available during checkout for an additional charge, which means a digital rendering of your invitation will be emailed to you for your approval prior to printing. PLEASE NOTE: your order will be placed on hold and you will not be charged until we receive your approval of the proof. Once approved, your order will be processed.

Q. Can you assemble my invitations for me?

A. Yes, we can! Contact our Customer Service team at 800-821-7011 to speak to a representative about assembly charges for your invitation.

Q. Do you offer envelope liners?

A. Lined inner envelopes are available in a variety of colors for invitations that include both inner and outer envelopes. We do not sell envelope liners separately, and outer envelopes are not available with liners.

Q. Will you address my envelopes for me?

A. Yes, we can professionally print your envelopes with your return address and/or recipients' names and addresses. It's easy! Simply begin personalizing your invitation online then follow the simple steps on the Envelope Options page. View more details here.

Q. Will you stamp and mail my invitations for me?

A. Sorry, we currently do not offer this service.

Etiquette and Advice

Q. How many invitations should I order?

A. We suggest you have your guest list finalized before you place your invitation order. Then you will know how many invitations you will need and not have to guess at the number. You will send one invitation per household unless there is a resident of the household over 18. Young adults should receive their own invitations. Be sure to order invitations for the wedding party as well as for keepsakes. We also suggest you order an extra 25 to help you avoid costly reorders, which start over at the original price.

Q. How do I word my wedding invitation?

A. The wedding verse you choose is determined by who is hosting your wedding. Once you begin personalizing your invitation online, you'll be able to choose from a wide range of verse options. Often, family situations determine how your invitation should be worded.

Q. What are inner envelopes and how do I use them?

A. Blank outer/mailing envelopes are included with all Ann's Bridal Bargains wedding invitations, unless noted in the item description. Inner envelopes are included with some invitations. Your invitation and enclosures are tucked inside the inner envelope, which is tucked inside the outer envelope. Inner envelopes should be addressed with the first names of all guests included in the invitation so there is no question as to who exactly is invited to the wedding (for example, just parents or parents plus children).

Q. How many napkins should I order?

A. For wedding celebrations, it's typical to order two cocktail napkins and two dinner napkins per guest. However, the number of wedding napkins needed may change depending on the style of celebration. For example, a cocktail and hors d'ouevre reception would need four cocktail napkins per guest. A plated meal with cloth napkins would only need two cocktail napkins per guest. For all other celebrations, it's best to order two cocktail napkins per guest. We even suggest ordering three per guest if the celebration involves a fair amount of food and beverages.

Q. How many wedding programs should I order?

A. To determine how many programs you need, count up exactly how many guests will attend. Order one program for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself.

Q. When should I send my wedding invitations?

A. We suggest sending wedding invitations out 6-8 weeks before your wedding. Be sure to request that your guests have their rsvp back to you 3-4 weeks prior to your wedding or several days before your caterer needs a final head count (whichever comes first). Is your wedding over a holiday weekend or are you having a destination wedding? Be considerate and send your invitations 12-15 weeks prior to your big day! Since invitations should be sent 6-8 weeks before the wedding, we recommend ordering at least 10-12 weeks prior. For holiday and destination weddings, we recommend ordering at least 17-19 weeks prior.

Q. When should I send my save the dates?

A. Six months before your wedding is a good rule of thumb when sending out save the dates. If your wedding is over a holiday weekend or if you're having a destination wedding, we suggest sending your save the date 9-12 months prior to give your guests time to book travel and accommodations.

Q. How do I invite only a few guests to our wedding ceremony but many to our reception?

A. Send everyone an invitation printed with such wording as: "Mr. and Mrs. Jacob R. Jones request the pleasure of your company at a reception in honour of the marriage of their daughter Brenda to Mr. Peter L. Hansen date, time, place…" For those few you’d like to invite to the wedding ceremony, enclose what we normally call a "reception" card printed with the ceremony information: "The honour of your presence is requested at the ceremony date, time, place…"

General

Q. What is your return policy?

A. If you have concerns or issues with personalized products, please contact customer service for assistance. If you are not completely satisfied with any non-personalized product you purchased from Ann's Bridal Bargains due to a defect or poor craftsmanship, simply return the merchandise within 30 days to receive a replacement or full refund. Customers are responsible for original shipping and handling charges unless an error occurred on our part or if the item was broken en route to you (in this case, please call the customer service number below). Please note: our return policy may not apply to some items if returned after your wedding date.

To return non-personalized product, include your name, address, telephone number, a copy of your invoice and the reason for the return with your package.

Ship your return to:
Ann's Bridal Bargains
P.O. Box 188
Sunman, Indiana 47041

To further ensure that your invitations are flawless, use our online proofing feature to view a proof of your invitation BEFORE you order; your order will be printed exactly as you submit it to us.

If at any time you have questions, our friendly and knowledgeable customer service representatives will be more than happy to assist you. Please call 1-800-821-7011.

Q. What types of payments do you accept?

A. We accept Visa, Mastercard, American Express and Discover.

Q. How long will my order remain in my shopping cart?

A. Your order will remain in your cart until you choose to purchase or remove the item(s).

Photo Questions

Q. What photo formats do you recommend?

You may currently upload photos in the following formats: JPG, JPEG, GIF and PNG.

Q. What does it mean when my photo is below the minimum requirements?

A. We want you to be happy with the way your photo looks on your invitation or save the date, which is why a warning will appear if your photo will print grainy or pixilated. If you receive this warning, we suggest using the original, unedited version of your photo. Black and white images should have a resolution of 600 dpi (dots per inch) or higher. All other images should have a resolution of 300 dpi or higher.

Q. How can I increase the DPI on my photos?

A. To increase the dpi on your photo, it will need to be rescanned or re-saved to your computer making sure that your properties setting is at least 300 dpi on the resolution and the dimensions are at least 1500 x 2100 pixels to create the best image.

Q. Is there a size limit on photos?

Yes, the size limit is 20MB per photo.

Q. Will you edit my photos?

A. If you have questions on how to enhance the quality of your photo or increase the dpi, please contact a Customer Service Representative at 800-821-7011. Also, please make sure the preview is acceptable to you as this is how your order will be printed.

Q. How long will my photo remain in my account?

A. Uploaded photos can be stored for up to 6 months. After 6 months, photo(s) are automatically removed from the account.