Help Center
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About Our Products
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you offer addressing services?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Do you offer recipient addressing?
- How do I add addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I edit the text on a product?
- Can I get a proof of my item before it prints?
- Can you help me design my product?
- What if my image appears blurry or pixelated on the preview?
- What kind of paper do you use?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order more than 3 samples?
- Can I order samples with envelopes and envelope imprinting?
- Will my sample order come with printed barcodes?
- Do you offer envelope samples?
- Can I request chocolate samples?
- Can you ship samples to Canada?
- How do I add a QR code?
- Can I order blank greeting cards?
- Can I receive a printed sample before I place my order?
- Can I see a proof of my customization?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I order a sample?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
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Payment & Billing
- Are envelopes included?
- Can I change or cancel my order?
- How do I place a reorder?
- Is it safe to use my credit or debit card on your website?
- What is your return policy? Do you offer a guarantee?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can I pay with a company check?
- Do you charge sales tax?
- How can I send my tax exempt paperwork?
- What is an account credit and how do I use it?
- Can I be invoiced for my order?
- Can I pay with multiple credit cards?
- Can you process a PayPal payment for me?
- ▶ Return Policy
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Shipping & Production
- Do you ship internationally?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- How can I track my order?
- What are the shipping options and charges?
- What shipping carriers do you use?
- Where will my order ship from?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- What carrier will deliver my package?
- What shipping options do you offer?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: (800) 821-7011
fax: (866) 422-4005
12750 Merit Drive Suite 900
Dallas, Texas 75229
Can you recreate a product I already have?
Yes, we’re happy to help!
For most custom design needs, our online design tool gives you full control to create exactly what you want. However, if you have a specific or complex graphic request that goes beyond what you can do yourself in the designer, our in-house design team can assist.
There is a $40 in-house design fee for these specialized requests.
For more information or to discuss your project, please contact our support team at Contact Us
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