Help Center
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About Our Products
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you offer addressing services?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Do you offer recipient addressing?
- How do I add addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I edit the text on a product?
- Can I get a proof of my item before it prints?
- Can you help me design my product?
- What if my image appears blurry or pixelated on the preview?
- What kind of paper do you use?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order more than 3 samples?
- Can I order samples with envelopes and envelope imprinting?
- Will my sample order come with printed barcodes?
- Do you offer envelope samples?
- Can I request chocolate samples?
- Can you ship samples to Canada?
- How do I add a QR code?
- Can I order blank greeting cards?
- Can I receive a printed sample before I place my order?
- Can I see a proof of my customization?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I order a sample?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
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Payment & Billing
- Are envelopes included?
- Can I change or cancel my order?
- How do I place a reorder?
- Is it safe to use my credit or debit card on your website?
- What is your return policy? Do you offer a guarantee?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can I pay with a company check?
- Do you charge sales tax?
- How can I send my tax exempt paperwork?
- What is an account credit and how do I use it?
- Can I be invoiced for my order?
- Can I pay with multiple credit cards?
- Can you process a PayPal payment for me?
- ▶ Return Policy
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Shipping & Production
- Do you ship internationally?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- How can I track my order?
- What are the shipping options and charges?
- What shipping carriers do you use?
- Where will my order ship from?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- What carrier will deliver my package?
- What shipping options do you offer?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: (800) 821-7011
fax: (866) 422-4005
12750 Merit Drive Suite 900
Dallas, Texas 75229
Do you charge sales tax?
Sales Tax
We collect sales tax in all states except Delaware, Montana, New Hampshire & Oregon.
Tax Exempt
In our shopping cart (prior to completing checkout) there is a link to upload your tax exempt certificate.
Use Tax Notice
We are not required to collect sales tax in AA - Armed Forces, AE - Armed Forces, Alaska, AP - Armed Forces, Delaware, Florida, Louisiana, Missouri, Montana, New Hampshire, Oregon, Puerto Rico, and Vermont. Your purchase for delivery to these states is subject to sales or “Use Tax” unless the purchase is specifically exempt. Please note that there is no exemption from state sales or “Use Tax” based merely on the fact that a purchase is made over the Internet, by catalog, or by other remote means. The laws of these states require that a consumer’s sales or “Use Tax” be paid annually on the appropriate tax forms. If you are eligible for tax exemption, upload your tax certificate at checkout or on you My Account page.
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