Help Center
- ▶ About Our Products
- ▶ Account Settings
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Addressing & Mailing Services
- Can you address my envelopes for me?
- Do you offer recipient addressing?
- How do I add addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- How do I upload my address file?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I get a proof of my item before it prints?
- Can I remove the brand logo from my product?
- Can you help me design my product?
- How do I add symbols or special characters in the editor?
- How do I type accented characters when personalizing my product?
- What if my image appears blurry or pixelated on the preview?
- What kind of paper do you use?
- What special character commands can I use when personalizing my product?
- Will the printed product look exactly like the preview?
- How do I add a QR code?
- Can I edit the text on a product?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I place a reorder?
- ▶ Most Popular
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Payment & Billing
- Are envelopes included?
- Can I change or cancel my order?
- Is it safe to use my credit or debit card on your website?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can I pay with a company check?
- Do you charge sales tax?
- How can I send my tax exempt paperwork?
- What is an account credit and how do I use it?
- Can I pay with multiple credit cards?
- Can you process a PayPal payment for me?
- ▶ Return Policy
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▶
Shipping & Production
- Do you ship to PO Boxes or Military APO/FPO addresses?
- What are the shipping options and charges?
- What shipping carriers do you use?
- How long will it take to print my order?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- I have a large volume high quantity order. Can I get assistance?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: (800) 821-7011
fax: (866) 422-4005
12750 Merit Drive Suite 900
Dallas, Texas 75229
What special character commands can I use when personalizing my product?
Many customers include special characters when customizing our printed products. Below is a list of commonly used characters and how to type them on most keyboards.
Common Special Characters
Em Dash (—)
Windows: Alt + 0151
Mac: Shift + Option + -
En Dash (–)
Windows: Alt + 0150
Mac: Option + -
Bullet (•)
Windows: Alt + 0149
Mac: Option + 8
Trademark (™)
Windows: Alt + 0153
Mac: Option + 2
Registered Trademark (®)
Windows: Alt + 0174
Mac: Option + R
Copyright (©)
Windows: Alt + 0169
Mac: Option + G
Degree Symbol (°)
Windows: Alt + 0176
Mac: Shift + Option + 8
Accent Marks (é, á, ü, ñ, etc.)
Windows: Hold Alt and type the numeric code (varies by letter)
Mac: Hold the letter key to display accent options, then select the one you need
If a character doesn’t appear correctly
Some fonts do not support every special character. If a symbol looks incorrect or does not display in the editor, you can try the following:
- Switch to a different font
- Add a note in Special Order Instructions requesting our team to insert the character for you
- Contact Customer Service for assistance
We’re always happy to help ensure your personalization prints exactly the way you intend.
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