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Help Center
- ▶ About Our Products
- ▶ Account Settings
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Addressing & Mailing Services
- Can you address my envelopes for me?
- Do you offer recipient addressing?
- How do I add addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you address and mail my order for me?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- How do I upload my address file?
- The product I'm looking at doesn't have the addressing service option. Why is that?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I get a proof of my item before it prints?
- Can I remove the brand logo from my product?
- Can you help me design my product?
- How do I add symbols or special characters in the editor?
- How do I type accented characters when personalizing my product?
- What if my image appears blurry or pixelated on the preview?
- What kind of paper do you use?
- What special character commands can I use when personalizing my product?
- Will the printed product look exactly like the preview?
- How do I add a QR code?
- Can I edit the text on a product?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I place a reorder?
- ▶ Most Popular
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Payment & Billing
- Are envelopes included?
- Can I change or cancel my order?
- Is it safe to use my credit or debit card on your website?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can I pay with a company check?
- Do you charge sales tax?
- How can I send my tax exempt paperwork?
- What is an account credit and how do I use it?
- Can I pay with multiple credit cards?
- Can you process a PayPal payment for me?
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Product Editor
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- ▶ Return Policy
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Shipping & Production
- Do you ship to PO Boxes or Military APO/FPO addresses?
- My order shows as shipped, but I never received it. What should I do?
- What are the shipping options and charges?
- What shipping carriers do you use?
- How long will it take to print my order?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- I have a large volume high quantity order. Can I get assistance?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
Phone
tel: (800) 821-7011
fax: (866) 422-4005
tel: (800) 821-7011
fax: (866) 422-4005
Address
12750 Merit Drive Suite 900
Dallas, Texas 75229
12750 Merit Drive Suite 900
Dallas, Texas 75229
How Foil Options Work in Product Editor
Foil products do not all behave the same way. Some products let you change the foil color on eligible foil areas, while others include foil as a predefined part of the design.
Two common foil experiences
- Editable foil options: Some products show a foil control or foil color choices for supported elements.
- Predefined foil design: Some products include foil styling that is already built into the artwork and cannot be changed directly.
How to work with foil products
- Select the product side you want to review.
- If the product supports foil changes, look for the foil control shown on that design.
- Review each side carefully so you know which foil areas are editable and which are not.
- If Product Editor shows a message that a section is not customizable, treat that area as fixed artwork.
Helpful tip
If you are unsure whether a foil area is editable, click the side or section you want to change and look for a control before rebuilding other parts of the design around it.
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