Help Center
- ▶ About Our Products
- ▶ Account Settings
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Addressing & Mailing Services
- The product I'm looking at doesn't have the addressing service option. Why is that?
- How do I upload my address file?
- Do I need to use your address template or can I use my own?
- Can you format my addresses so they fit in your spreadsheet?
- Do you offer recipient addressing?
- How do I add addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you address my envelopes for me?
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Customizing Our Products
- How do I place a reorder?
- How can I customize my product?
- Can I edit the text on a product?
- How can I add a photo, logo, or signature to my product?
- What kind of paper do you use?
- Can you help me design my product?
- Can I get a proof of my item before it prints?
- What if my image appears blurry or pixelated on the preview?
- Will the printed product look exactly like the preview?
- How do I add a QR code?
- Can I change the color or can I change the background color of this product?
- Can I remove the brand logo from my product?
- What special character commands can I use when personalizing my product?
- How do I type accented characters when personalizing my product?
- How do I add symbols or special characters in the editor?
- Will the “Click Here to Enter Text” Message Print on My Product?
- ▶ Most Popular
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Payment & Billing
- What is an account credit and how do I use it?
- How can I send my tax exempt paperwork?
- Do you charge sales tax?
- Can I pay with a company check?
- Can I change or cancel my order?
- Are envelopes included?
- Is it safe to use my credit or debit card on your website?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can you process a PayPal payment for me?
- Can I pay with multiple credit cards?
- When Is My Credit Card Charged?
- How Long Does a Refund Take for Canceled Orders?
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Product Editor
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- How Do I Add or Change a Background on My Product?
- ▶ Return Policy
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▶
Shipping & Production
- How can I track the shipping status of my order?
- Do you ship internationally?
- Where will my order ship from?
- I have a large volume high quantity order. Can I get assistance?
- How long will it take to print my order?
- What are the shipping options and charges?
- What shipping carriers do you use?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- Will I pay any additional costs after my order ships?
- Can I contact the shipping department directly?
- Will my cards be shipped flat or folded?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- My order shows as shipped, but I never received it. What should I do?
- Does Expedited Shipping Speed Up Printing?
- ▶ Technical Help
Need Help?
12750 Merit Drive Suite 900
Dallas, Texas 75229
When Is My Credit Card Charged?
When you place an order using a credit card, you may see a temporary authorization (holding fee) on your account. This is a standard process used to verify that funds are available.
What Is a Holding Fee?
The authorization hold is not an actual charge. It simply reserves the order amount on your card to confirm payment can be completed.
When Am I Actually Charged?
Your credit card is not charged at the time you place your order. The final charge is only processed once your order has printed and shipped.
What Happens to the Authorization Hold?
- The hold may appear as a pending transaction on your account
- Once your order ships and the final charge is processed, the hold will be replaced or released
- The timing for the hold to drop off may vary depending on your bank or card provider
Why Do We Do This?
This process helps ensure a smooth checkout and shipping experience by confirming payment details while we complete your personalized order.
If you have any questions about your payment or see unexpected activity on your account, please contact our customer service team—we’re happy to help.
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