Help Center
- ▶ About Our Products
- ▶ Account Settings
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Addressing & Mailing Services
- Can you address my envelopes for me?
- Do you offer recipient addressing?
- How do I add addressing services to my order?
- How do I add my recipient addresses to envelopes?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- How do I upload my address file?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I get a proof of my item before it prints?
- Can you help me design my product?
- How can I remove the brand logo from my product?
- What if my image appears blurry or pixelated on the preview?
- What kind of paper do you use?
- Will the printed product look exactly like the preview?
- How do I add a QR code?
- Can I edit the text on a product?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I place a reorder?
- ▶ Most Popular
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Payment & Billing
- Are envelopes included?
- Can I change or cancel my order?
- Is it safe to use my credit or debit card on your website?
- What payment methods do you accept?
- Why isn't my promo/coupon code working?
- Can I pay with a company check?
- Do you charge sales tax?
- How can I send my tax exempt paperwork?
- What is an account credit and how do I use it?
- Can I pay with multiple credit cards?
- Can you process a PayPal payment for me?
- ▶ Return Policy
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Shipping & Production
- Do you ship to PO Boxes or Military APO/FPO addresses?
- What are the shipping options and charges?
- What shipping carriers do you use?
- How long will it take to print my order?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- I have a large volume high quantity order. Can I get assistance?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: (800) 821-7011
fax: (866) 422-4005
12750 Merit Drive Suite 900
Dallas, Texas 75229
How can I remove the brand logo from my product?
Can I Remove the brand Logo From My Order?
Yes, the brand logo can be removed from most products. If you prefer your cards to arrive without our branded imprint, we’re happy to help.
You can request logo removal in two ways:
Option 1: Contact Customer Service
Our team can remove the logo for you before your order goes into production. Simply reach out and let us know which product you’re ordering and that you’d like the logo removed.
Option 2: Add a Special Instruction During Checkout
If you’re placing your order online, you can request logo removal directly in the ordering process.
After you click Add to Cart, you’ll see an order summary panel on the right side of the screen. Inside this panel is a section labeled Special Order Instructions (Optional).
Where to Find It
After adding your card to the cart, look to the right side of the page. You’ll see a text box titled Special Order Instructions (Optional).
This is where you can type:
“Please remove the CardsDirect logo from my order.”
This note is sent directly to our production team, and they will remove the logo before printing.
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