Help Center

• ▶ About Our Products
  • Can I order extra envelopes?
  • What's the difference between Peel & Seal and Gummed envelopes?
  • Do postcards come with envelopes?
• ▶ Account Settings
  • How can I remove myself from your email list?
  • How can I update my account information, including my password and addresses?
• ▶ Addressing & Mailing Services
  • Can you address my envelopes for me?
  • Do you offer recipient addressing?
  • How do I add addressing services to my order?
  • How do I add my recipient addresses to envelopes?
  • Can you address and mail my order for me?
  • Can you format my addresses so they fit in your spreadsheet?
  • Do I need to use your address template or can I use my own?
  • How do I upload my address file?
  • The product I'm looking at doesn't have the addressing service option. Why is that?
• ▶ Customizing Our Products
  • Can I change the color or can I change the background color of this product?
  • Can I get a proof of my item before it prints?
  • Can I remove the brand logo from my product?
  • Can you help me design my product?
  • How do I add symbols or special characters in the editor?
  • How do I type accented characters when personalizing my product?
  • What if my image appears blurry or pixelated on the preview?
  • What kind of paper do you use?
  • What special character commands can I use when personalizing my product?
  • Will the printed product look exactly like the preview?
  • How do I add a QR code?
  • Can I edit the text on a product?
  • How can I add a photo, logo, or signature to my product?
  • How can I customize my product?
  • How do I place a reorder?
• ▶ Most Popular
  • How do I save items to my favorites?
  • How do I save my project to edit or purchase later?
  • Do you offer catalogs?
  • Do you have a promo code or any current sales?
• ▶ Payment & Billing
  • Are envelopes included?
  • Can I change or cancel my order?
  • Is it safe to use my credit or debit card on your website?
  • What payment methods do you accept?
  • Why isn't my promo/coupon code working?
  • Can I pay with a company check?
  • Do you charge sales tax?
  • How can I send my tax exempt paperwork?
  • What is an account credit and how do I use it?
  • Can I pay with multiple credit cards?
  • Can you process a PayPal payment for me?
• ▶ Return Policy
  • What is your return policy? Do you offer a guarantee?
  • There’s a mistake on my order. Can it be reprinted?
• ▶ Shipping & Production
  • Do you ship to PO Boxes or Military APO/FPO addresses?
  • What are the shipping options and charges?
  • What shipping carriers do you use?
  • How long will it take to print my order?
  • Will I pay any additional costs after my order ships?
  • Will my cards be shipped flat or folded?
  • Can I contact the shipping department directly?
  • Do you ship internationally?
  • How can I track the shipping status of my order?
  • I have a large volume high quantity order. Can I get assistance?
  • Where will my order ship from?
  • How long do I have to make changes once my order is placed?
  • Can I cancel an order that is already being printed?
• ▶ Technical Help
  • Is my shopping secure?
  • What browsers and operating systems do you support?
  • What if my image appears fuzzy or pixelated on the preview?
  • What type of file formats do you accept?